Shopping for someone else but not sure what to give them? Give them the gift of choice with an Authentic Band Merch gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
A gift card is a special type of product. Its value can be used as payment toward future orders from our online store.
You will receive an email that contains a unique gift card code that you can use at checkout to redeem its value:
(for illustration purposes only)
When making a purchase in our store, you can redeem the value of a gift card by entering its unique code at checkout. This code isn't case sensitive.
A gift card holds a balance, which can be spent over more than one order.
When you redeem a gift card, the checkout displays one of the following options:
- If the balance available on the gift card is greater than or equal to the order total, then you can click Complete order.
- If the balance available on the gift card is less than the order total, then you are prompted to choose a second payment method for the balance before placing the order.
If you want to buy a gift card for someone else, then you need to forward the gift card email to the recipient.
We don't offer a physical product in the form of Gift Card, only digital product.
GIFT CARD FAQ:
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase?
Yes. You can redeem another gift card during checkout.
How do I check their balance?
You can't check your own gift card balance, but we can check the balance and send the information to you. Email us to ask for your balance.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can I apply a discount code to my gift card purchase?
Most discount codes cannot be applied to gift cards. The exception is a product specific discount code where the product is a gift card.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
Can I customize the gift card redemption code?
No, the 16-character redemption codes are randomized.
Order processing time is typically 2-9 business days with most orders shipping in 24 hours. Saturdays, Sundays and holidays are not business days.
Processing and shipping times may be slightly longer during peak holiday times or be impacted by global issues of COVID-19, beyond our control, and cause a bit of a wait.
We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.
In addition to our processing times, typical shipping times are shown below.
All orders will be considered completed upon tracking information indicating delivery to the customer.
Shipment confirmation and the tracking number will be provided once your order has been processed. Please ensure all billing, shipping, and email information is correct for a speedy shipment.
We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.
DOMESTIC SHIPPING SERVICES
U.S. Ground: 2-6 business days via DHL Ecommerce services (typically DHL Smartmail Parcel Expediated), UPS or USPS.
USPS Priority Mail: 2-3 business days
Overnight Shipping: Not available.
DOMESTIC SHIPPING COSTS
Shipping cost is calculated automatically at checkout based on your location.
We offer free US shipping on orders of $50 or more.
Free shipping is valid for qualifying orders of $50 or more before taxes & shipping fees and after applicable discounts. Orders that are under $50 after applying a discount code or coupon do not qualify for free shipping.
The subtotal amount after the discount or coupon must be $50 or over in order to qualify.
INTERNATIONAL SHIPPING SERVICES
International Standard Shipping via DHL GlobalMail Packet Plus (DHL Ecommerce).
Average transit times of 10-12 business days (Europe) or 8-14 business days (rest of the world).
INTERNATIONAL SHIPPING COSTS
International Standard Shipping is calculated automatically at checkout based on your location.
CUSTOMS AND IMPORT TAXES
We do not collect import taxes, duties or fees for any international shipments.
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
TRACK YOUR SHIPMENTS
PEAK TIMES (when processing and shipping times take longer than mentioned before, plus 2-3 business days more as average)
- Valentines Day - February 14th
- St Patrick's Day - March 17th
- Easter - April 12th
- Mother's Day - May 10th
- Father's Day - June 21st
- 4th of July - July 4th
- Back to School -College Sports August thru middle of September
- Halloween - October 31st
- Thanksgiving - November 26th
- Black Friday - November 27th
- Cyber Monday - November 30th
- Christmas/New Years December 25th & January 1st
30-DAY MONEY-BACK GUARANTEE
We gladly accept returns, exchanges, and cancellations
Contact us within: 30 days of delivery
Ship items back within: 45 days of delivery
Request a cancellation within 6 hours of purchase
To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging.
If you need to return an item to us, we require that you notify us within 30 days of receiving your shipment.
Shipments that are returned without our prior approval will not be processed.
All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smell to qualify for a return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
RETURNS OR EXCHANGES
If we make a mistake on an order (like shipping the wrong item), we will make it right, just contact us to let us know.
If you would like to return an item for a refund, you are responsible for paying the shipping to get the item to us.
If you request an exchange, you are responsible for paying the shipping cost to get the item to you.
Once we receive the item, we will issue a refund to you for the cost of the item minus any shipping costs (original shipping costs are not refundable).
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return.
Additional non-returnable items:
- Gift cards
- Sale items
It is the responsibility of the buyer to make sure that the shipping address is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct and incorrect shipping address.
Please contact us immediately if you believe you have provided a wrong shipping address.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to address and you have not received it please report it to your respective shipping carrier.
If you have any further questions on how to do this, please reach out to our customer support team
Love the designs. Love the price. Great selection and colors. Keep it up and you’ll keep me as a regular customer. Thanks.
Great product and customer service was awesome. Will buy again from you
Just what I needed. Perfect merch for the 1990 Tour
This Motley Crue T-Shirt looks great, just as pictured and fits as expected. Thanks!
Love my new Led Zeppelin shirt so much! I received it quickly and am super pleased.