You agree to our refund/exchange/cancellation policy by placing an order on our website. Don't hesitate to contact our customer service team for assistance if you have any questions or concerns.
30-DAY MONEY-BACK GUARANTEE
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If more than 30 days have passed since the items were delivered, we, unfortunately, cannot accept returns or issue refunds.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags if applicable, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at email@example.com
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We will send you a no-cost replacement if you receive a damaged or defective item. Picture documentation is required. Standard sublimated marks are exempt. Faulty items will be exchanged for good items of equal value only.
RETURNS OR EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If you would like to return an item for a refund, you are responsible for paying for the shipping to get the item to us.
If you request an exchange, you are responsible for paying the shipping cost to get the item to you.
All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smells to qualify for an exchange/refund.
Once we receive the item(s), we will issue a refund to you for the cost of the item minus a restock fee or our shipping costs (our shipping costs are not refundable) of $6.97/item.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
ADDITIONAL NON-RETURNABLE/REFUNDABLE ITEMS:
- Gift cards
- Sale items
- Preorders/Made-to-Order are NOT refundable/exchangeable. They are paid in full upfront and are usually items that will be arriving in the future, so by preordering, you are securing a piece before they sell out. They are made to order.
- Discounted items are final and cannot be returned or exchanged.
It is the responsibility of the buyer to make sure that the shipping address is correct. We are not responsible for orders delivered to the wrong address at the customer's fault.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.
Please get in touch with us immediately if you have provided the wrong shipping address.
In case an order is returned to us due to an incorrect address (as indicated by the carrier's website), please note that a restocking fee of 15% and a shipping cost of $6.97 per item will apply.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
If you have further questions about doing this, please get in touch with our customer support team.
If your order hasn't arrived within 50 days of the original purchase date (or 120 days in case of pre-orders/international orders), contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
We understand that sometimes customers may need to cancel their orders. Therefore, we have created this cancellation policy to help make the process as easy and fair as possible.
Eligibility: Orders can be canceled up to 3 hours after the order was placed.
Procedures: Please get in touch with our customer service team at email@example.com to initiate a cancellation. In your request, please provide your order number, your first and last name.
Timeframe: Refunds will be processed within 7-14 business days of receiving your cancellation request.
If you prefer, we can also offer you a store credit or the option to exchange your product for something else.
ORDER CANCELLATION/ADJUSTMENT POLICY
Once an order is placed, we incur irreversible fees and cannot do so free of charge. All orders will incur a 15% cancellation/adjustment fee. Preorders (Made-to-order) will incur a 30% cancellation/adjustment fee. We may not be able to cancel/edit orders but contact us if you want to change anything.
We reserve the rights to cancel and issue a refund for any order without prior notice if necessary.