SHIPPING INFORMATION

SHIPPING INFORMATION

Order processing is typically 2-11 business days, with most orders shipping in 24 hours. Saturdays, Sundays, and holidays are not business days.

After your item is processed within the indicated time frame, we will use the shipping method you chose at checkout to dispatch your order. For instance, if you choose the 'Free Shipping (2-6 days)' option, your order will be shipped using the free shipping method after the processing time of 2-11 business days is completed.

Orders with multiple items may ship separately from different warehouses thus you will receive more than one package.

Processing and shipping times may be slightly longer during peak holiday times or be impacted by global issues of COVID-19, beyond our control, and cause a bit of a wait.

Preorders and/or made to order items ship in 20-25 business days on average.

We cannot be held responsible for conditions beyond our control, such as carriers delay, severe weather, service interruptions, COVID-19, US Holidays, carriers delay etc.

In addition to our processing times, typical shipping times are shown below.

All orders will be considered completed upon tracking information indicating delivery to the customer.

Shipment confirmation and the tracking number will be provided once your order has been processed. Please ensure all billing, shipping, and email information is correct for a speedy shipment.

We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the purchaser's cost.

DOMESTIC SHIPPING SERVICES

U.S. Ground: 2-6 business days via DHL Ecommerce services (typically DHL Smartmail Parcel Expediated), UPS or USPS.

USPS Priority Mail: 2-3 business days

Overnight Shipping: Not available.

DOMESTIC SHIPPING COSTS

Shipping cost is calculated automatically at checkout based on your location.
We offer free US shipping on all orders.

INTERNATIONAL SHIPPING SERVICES

International Standard Shipping via DHL GlobalMail Packet Plus (DHL Ecommerce).
Average transit times of 10-20 business days (Europe) or 15-25 business days (rest of the world).

INTERNATIONAL SHIPPING COSTS

International Standard Shipping is calculated automatically at checkout based on your location.

CUSTOMS AND IMPORT TAXES

We do not collect import taxes, duties, or fees for international shipments.
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

TRACK YOUR SHIPMENTS

DHL Shipping – https://webtrack.dhlglobalmail.com
UPS Shipping - https://www.ups.com/track
USPS Shipments – https://www.usps.com

PEAK TIMES (when processing and shipping times take longer than mentioned before, plus 5-10 business days more on average)

  • COVID-19
  • Valentine's Day - February 14th
  • St Patrick's Day - March 17th
  • Easter - April 17th
  • Mother's Day - May 14th
  • Father's Day - June 18th
  • 4th of July - July 4th
  • Back to School - College Sports August thru the middle of September
  • Halloween - October 31st
  • November
  • Thanksgiving - November 24th
  • Black Friday - November 29th
  • Cyber Monday - December 2nd
  • December
  • Christmas/New Years December 25th & January 1st

SHIPPING DELAYS

Unfortunately, we see delays throughout the shipping network.

Carriers are taking much longer to scan items to their next destination and are reporting delays in shipment processing and delivery times in general because of increased shipping volumes, shortage of employees, and transportation issues.

We are asking for your patience and understanding.

We appreciate your patience and remain committed to delivering the orders to you.

International orders may take longer to arrive than the estimated time provided at checkout due to carrier and customs delays. We cannot be held responsible for these delays.

If your order hasn't arrived within 50 days (90 days for preorders/international orders) of the original purchase date, contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).