Order processing is typically 2-11 business days, with most orders shipping in 24 hours. Saturdays, Sundays, and holidays are not business days.
Processing and shipping times may be slightly longer during peak holiday times or be impacted by global issues of COVID-19, beyond our control, and cause a bit of a wait.
Preorders ship in 20-25 business days on average.
We cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, COVID-19, US Holidays, etc.
In addition to our processing times, typical shipping times are shown below.
All orders will be considered completed upon tracking information indicating delivery to the customer.
Shipment confirmation and the tracking number will be provided once your order has been processed. Please ensure all billing, shipping, and email information is correct for a speedy shipment.
We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the purchaser's cost.
DOMESTIC SHIPPING SERVICES
U.S. Ground: 2-6 business days via DHL Ecommerce services (typically DHL Smartmail Parcel Expediated), UPS or USPS.
USPS Priority Mail: 2-3 business days
Overnight Shipping: Not available.
DOMESTIC SHIPPING COSTS
Shipping cost is calculated automatically at checkout based on your location.
We offer free US shipping on all orders.
INTERNATIONAL SHIPPING SERVICES
International Standard Shipping via DHL GlobalMail Packet Plus (DHL Ecommerce).
Average transit times of 10-20 business days (Europe) or 15-25 business days (rest of the world).
INTERNATIONAL SHIPPING COSTS
International Standard Shipping is calculated automatically at checkout based on your location.
CUSTOMS AND IMPORT TAXES
We do not collect import taxes, duties, or fees for international shipments.
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
TRACK YOUR SHIPMENTS
PEAK TIMES (when processing and shipping times take longer than mentioned before, plus 5-10 business days more on average)
- Valentine's Day - February 14th
- St Patrick's Day - March 17th
- Easter - April 17th
- Mother's Day - May 1th
- Father's Day - May 8th
- 4th of July - July 4th
- Back to School - College Sports August thru the middle of September
- Halloween - October 31st
- Thanksgiving - November 24th
- Black Friday - November 25th
- Cyber Monday - November 28th
- Christmas/New Years December 25th & January 1st
Unfortunately, we see delays throughout the shipping network.
Carriers are taking much longer to scan items to their next destination and are reporting delays in shipment processing and delivery times in general because of increased holiday shipping volumes, shortage of employees, and transportation issues.
Carriers experience substantial disruptions due to severe winter weather. The safety of their team members remains their number one priority as they take actions to lessen any impact on service.
We recognize the importance of deliveries this holiday season and are committed to providing service to the best of our ability by implementing contingency measures where it is safe and possible to do so. All our locations have been impacted by severe winter weather and delays can be expected for package deliveries across the U.S.
To sum up: Holiday shipping volumes and severe weather result in carrier delays and congestion across the United States.
We are asking for your patience and understanding.
We appreciate your patience and remain committed to delivering the orders to you.
If your order hasn't arrived within 50 days (90 days for preorders/international orders) of the original purchase date, contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).