SHIPPING INFORMATION

Order processing is typically 2-11 business days, with most orders shipping in 24 hours. Saturdays, Sundays, and holidays are not business days.

Processing and shipping times may be slightly longer during peak holiday times or be impacted by global issues of COVID-19, beyond our control, and cause a bit of a wait.

Preorders and/or made to order items ship in 20-25 business days on average.

We cannot be held responsible for conditions beyond our control, such as carriers delay, severe weather, service interruptions, COVID-19, US Holidays, carriers delay etc.

In addition to our processing times, typical shipping times are shown below.

All orders will be considered completed upon tracking information indicating delivery to the customer.

Shipment confirmation and the tracking number will be provided once your order has been processed. Please ensure all billing, shipping, and email information is correct for a speedy shipment.

We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the purchaser's cost.

DOMESTIC SHIPPING SERVICES

U.S. Ground: 2-6 business days via DHL Ecommerce services (typically DHL Smartmail Parcel Expediated), UPS or USPS.

USPS Priority Mail: 2-3 business days

Overnight Shipping: Not available.

DOMESTIC SHIPPING COSTS

Shipping cost is calculated automatically at checkout based on your location.
We offer free US shipping on all orders.

INTERNATIONAL SHIPPING SERVICES

International Standard Shipping via DHL GlobalMail Packet Plus (DHL Ecommerce).
Average transit times of 10-20 business days (Europe) or 15-25 business days (rest of the world).

INTERNATIONAL SHIPPING COSTS

International Standard Shipping is calculated automatically at checkout based on your location.

CUSTOMS AND IMPORT TAXES

We do not collect import taxes, duties, or fees for international shipments.
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

TRACK YOUR SHIPMENTS

DHL Shipping – https://webtrack.dhlglobalmail.com
UPS Shipping - https://www.ups.com/track
USPS Shipments – https://www.usps.com

PEAK TIMES (when processing and shipping times take longer than mentioned before, plus 5-10 business days more on average)

• COVID-19
• Valentine's Day - February 14th
• St Patrick's Day - March 17th
• Easter - April 17th
• Mother's Day - May 14th
• Father's Day - June 18th
• 4th of July - July 4th
• Back to School - College Sports August thru the middle of September
• Halloween - October 31st
• November
• Thanksgiving - November 24th
• Black Friday - November 25th
• Cyber Monday - November 28th
• December
• Christmas/New Years December 25th & January 1st

SHIPPING DELAYS

Unfortunately, we see delays throughout the shipping network.

Carriers are taking much longer to scan items to their next destination and are reporting delays in shipment processing and delivery times in general because of increased holiday shipping volumes, shortage of employees, and transportation issues.

Carriers experience substantial disruptions due to severe winter weather. The safety of their team members remains their number one priority as they take actions to lessen any impact on service.
 
We recognize the importance of deliveries this holiday season and are committed to providing service to the best of our ability by implementing contingency measures where it is safe and possible to do so. All our locations have been impacted by severe winter weather and delays can be expected for package deliveries across the U.S.

To sum up: Holiday shipping volumes and severe weather result in carrier delays and congestion across the United States.

We are asking for your patience and understanding.

We appreciate your patience and remain committed to delivering the orders to you.

If your order hasn't arrived within 50 days (90 days for preorders/international orders) of the original purchase date, contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

REFUND POLICY

You agree to our refund/exchange/cancellation policy by placing an order on our website. Don't hesitate to contact our customer service team for assistance if you have any questions or concerns.

30-DAY MONEY-BACK GUARANTEE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags if applicable, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@authenticbandmerch.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@authenticbandmerch.com

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

We will send you a no-cost replacement if you receive a damaged or defective item. Picture documentation is required. Standard sublimated marks are exempt. Faulty items will be exchanged for good items of equal value only.

RETURNS OR EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you would like to return an item for a refund, you are responsible for paying for the shipping to get the item to us.

If you request an exchange, you are responsible for paying the shipping cost to get the item to you.

All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smells to qualify for an exchange/refund.

Once we receive the item(s), we will issue a refund to you for the cost of the item minus a restock fee or our shipping costs (our shipping costs are not refundable) of $6.97/item.

Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@authenticbandmerch.com

ADDITIONAL NON-RETURNABLE/REFUNDABLE ITEMS:

• Gift cards
• Sale items
• Preorders are NOT refundable/exchangeable. They are paid in full upfront and are usually items that will be arriving in the future, so by preordering, you are securing a piece before they sell out. They are made to order.
• Discounted items are final and cannot be returned or exchanged.

WRONG ADDRESS

It is the responsibility of the buyer to make sure that the shipping address is correct. We are not responsible for orders delivered to the wrong address at the customer's fault.

We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please get in touch with us immediately if you have provided the wrong shipping address.

LOST OR STOLEN PACKAGE

We are not responsible for lost or stolen packages.

If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.

If you have further questions about doing this, please get in touch with our customer support team.

If your order hasn't arrived within 50 days of the original purchase date (or 90 days in case of pre-orders/international orders), contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

CANCELLATION POLICY

We understand that sometimes customers may need to cancel their orders. Therefore, we have created this cancellation policy to help make the process as easy and fair as possible.