Order processing time is typically 2-11 business days with most orders shipping in 24 hours. Saturdays, Sundays and holidays are not business days.
Processing and shipping times may be slightly longer during peak holiday times or be impacted by global issues of COVID-19, beyond our control, and cause a bit of a wait.
Preorders ship in 15-20 business days on average.
We cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, COVID-19, US Holidays, etc.
In addition to our processing times, typical shipping times are shown below.
All orders will be considered completed upon tracking information indicating delivery to the customer.
Shipment confirmation and the tracking number will be provided once your order has been processed. Please ensure all billing, shipping, and email information is correct for a speedy shipment.
We ship to the address listed in the order confirmation. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.
DOMESTIC SHIPPING SERVICES
U.S. Ground: 2-6 business days via DHL Ecommerce services (typically DHL Smartmail Parcel Expediated), UPS or USPS.
USPS Priority Mail: 2-3 business days
Overnight Shipping: Not available.
DOMESTIC SHIPPING COSTS
Shipping cost is calculated automatically at checkout based on your location.
We offer free US shipping on all orders.
Free shipping is valid for qualifying orders of $50 or more before taxes & shipping fees and after applicable discounts. Orders that are under $50 after applying a discount code or coupon do not qualify for free shipping.
The subtotal amount after the discount or coupon must be $50 or over in order to qualify.
INTERNATIONAL SHIPPING SERVICES
International Standard Shipping via DHL GlobalMail Packet Plus (DHL Ecommerce).
Average transit times of 10-12 business days (Europe) or 8-14 business days (rest of the world).
INTERNATIONAL SHIPPING COSTS
International Standard Shipping is calculated automatically at checkout based on your location.
CUSTOMS AND IMPORT TAXES
We do not collect import taxes, duties or fees for any international shipments.
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
TRACK YOUR SHIPMENTS
PEAK TIMES (when processing and shipping times take longer than mentioned before, plus 5-6 business days more as average)
- Valentines Day - February 14th
- St Patrick's Day - March 17th
- Easter - April 17th
- Mother's Day - May 1th
- Father's Day - May 8th
- 4th of July - July 4th
- Back to School - College Sports August thru middle of September
- Halloween - October 31st
- Thanksgiving - November 24th
- Black Friday - November 25th
- Cyber Monday - November 28th
- Christmas/New Years December 25th & January 1st
Unfortunately we are seeing delays in throughout the shipping network.
Carriers are taking much longer to scan items to their next destination and is reporting delays in shipment processing and delivery times in general because of increased summer shipping volumes, employees, and transportation issues due to COVID-19.
We are asking for your patience and understanding.
We appreciate your patience and remain committed to delivering the orders to you.
If your order hasn't arrived within 50 days of the date of original purchase, contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
30-DAY MONEY-BACK GUARANTEE
We gladly accept returns and exchanges
Contact us within: 30 days of delivery
Ship items back within: 45 days of delivery
RETURN and REPLACEMENT QUALIFICATIONS
To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging.
If you need to return an item to us, we require that you notify us within 30 days of receiving your shipment.
Shipments that are returned without our prior approval will not be processed.
All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smell to qualify for a return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
RETURNS OR EXCHANGES
If we make a mistake on an order (like shipping the wrong item), we will make it right, just contact us to let us know.
If you received a damaged or defective item, we will send you a no cost replacement. Picture documentation is required. Standard sublimated marks are exempt. Defective items will be exchanged for good items of equal value only.
If you would like to return an item for a refund, you are responsible for paying the shipping to get the item to us.
If you request an exchange, you are responsible for paying the shipping cost to get the item to you.
All clothing items must be in their original unworn and unwashed condition with all tags attached (if applicable) and be free of any stains or smell to qualify for an exchange.
Once we receive the item(s), we will issue a refund to you for the cost of the item minus a restock fee or our shipping costs (our shipping costs are not refundable) of $5.97/item.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return.
Additional non-returnable items:
- Gift cards
- Sale items
- Preorders are NOT refundable/exchangeable. They are paid in full up front and are usually items that will be arriving in the future, so by preordering, you are securing a piece before they sell out. They are made to order.
It is the responsibility of the buyer to make sure that the shipping address is correct. We are not responsible for orders delivered to the wrong address by customer's fault.
We do our best to speed up processing and shipping time, so there is always a small window to correct and incorrect shipping address.
Please contact us immediately if you believe you have provided a wrong shipping address.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages.
If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier.
If you have any further questions on how to do this, please reach out to our customer support team.
If your order hasn't arrived within 50 days of the date of original purchase (or 90 days in case of pre-orders), contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
ORDER CANCELLATION/ADJUSTMENT POLICY
Once an order is placed we incur irreversible fees and are unable to do so free of charge. All online orders will incur a 15% cancellation/adjustment fee.
What our customers are saying about Authentic Band Merch:
I was very skeptical when I first came across Authentic Band Merch on social media as I typically only buy from trusted vendors and sites. I decided to take a shot and ordered a few shirts. I was astounded by how quickly they shipped and the high quality of every item ordered. And the customer service is amazing. Ask a question and you get a reply almost immediately. Since my initial order, I have since ordered multiple shirts and I’m completely satisfied with each and everyone. Getting ready to place another order soon. Rock On Authentic Band Merch!!
It's so hard to find 2 sided tour shirts that look good. These are great quality, look sharp and fit me perfectly. No oversize tent shirts for dad bods here. If you look good and want to flaunt it, these are perfect for a nice V-taper body. I have a new path to leave corporate and pursue my love of music with DJing EDM and singing in the style of Leonard Cohen, Strumbellas, Mumford and Sons, Elvis, Bob Dylan. The cowboy rocker look works like fire for me.
Cowboy hat, stylish belt with and outlandish buckle, silver and black rings on nearly every finger, overdoing it with leather bracelets and necklaces, some sick boots and then bring it all together with a band tour shirt......and owning the ridiculousness every step of the way in the footsteps of my favorite rock stars.
I've had such a hard time finding the shirt, and have ordered around 9 from Authentic Band Merch and they look amazing and will be coming back for more often. Marianne, in customer service, was friendly, fast and responsive as well. I don't usually vouch for products, but these are some serious stud duds and can't recommend these shirts enough.
Thanks so much
I have ordered a couple of shirts from Authentic Band Merchandise and I love love love everything. My shirts have came in on time, look fantastic and the best part is that they feel really cozy. This is my favorite store and I will continue to shop on this website. 10/10 stars would highly recommend.
I wanted to let you know I recently received my order from you and was pleasantly pleased with the quality and results. I was worried about ordering from your company as I was unfortunately the victim of fraud from another T-shirt company. I will only order from you in the future as the merchandise was what I was expecting!
I’d like to thank y’all for a trip back in time. My Pink Floyd Animals Tour shirt was simply awesome. In 1977 money was tight & the 3 hour drive, several beers consumed, left little money for any Memobilia. Thanks.
I’ve told everyone these are the best shirts!!
I’m very happy with the quality of both shirts I received. ZZ Top and Led Zep!
We got our CBGB’s shirts for the holiday and love them! They’re soft and fit perfectly!
Hey, so I’m impressed with the quality of the shirts i bought from you guys!
Not usually impressed with stuff I’ve bought off facebook ads, but your stuff is the real deal. Thanks!
Thank you love your merchandise
I have received and like them very much great quality
Thank you. I love your customer service and speed. Hard to find.
Just got one of my shirts today and love it, I'll be ordering more in the future.
Amazing customer service
I received my order and I do really like the quality
OMG I love my shirts I will absolutely be ordering again soon for myself and gifts, I shared your site with my brother he loves it
I received my t-shirts today and I absolutely love them. Thank you so much!!
"Thank you! Love the vibes your clothing carries 🧡 "Jennifer S.
This is our feedback from our clients directly from Facebook
Facebook uses a variety of information, including surveys from people who purchase from Facebook, Instagram, and Facebook Audience Network ads to help ensure the ads accurately represent the product and service provided.
Facebook uses this information to give each business a score from 0 to 5.
These scores are updated on a continual basis, based on the most recent feedback.